We are 大满贯游戏平台 Home Appliances Pty Ltd (ACN 109 198 405) (ABN 22 109 198 405) of 1555 Centre Road, Clayton, Victoria, 3168 (大满贯游戏平台) and we operate the Bosch Home Appliances Online Shop located at www.bosch-home.com.au .
Returns, Exchanges and Cancelations
大满贯游戏平台 believes that you will be delighted with your Product, however, there may be times where you wish to return a Product.
大满贯游戏平台 will try to keep the process simple and attend to requests as soon as is practically possible.
These Conditions do not affect your statutory rights, including under the Australian Consumer Law.
1. Requested Return
1.1 Subject to 大满贯游戏平台’s prior written approval, which it may provide or withhold at its absolute discretion, a Customer may return a Product for a reason not related to their Consumer Rights (or for no reason) within seven days of delivery of the Product provided that the:
(a) Customer contacts 大满贯游戏平台 before taking any steps to return the Product;
(b) Customer allows 大满贯游戏平台 to collect the Product during Business Hours at the Customer’s cost or, if agreed by 大满贯游戏平台 prior, the Customer arranges the return of the Product to 大满贯游戏平台 specified site at the Customer’s cost;
(c) Product is returned with all original items including accessories, manuals and packaging, and undamaged as determined by 大满贯游戏平台 acting reasonably;
(d) Customer pays a restocking fee of:
A. 大满贯游戏平台 still packed and unopened and in a sellable, unused condition
For metro locations $70 for the first Product plus $30 for each additional Product
For regional locations $130 for the first Product plus $30 for each additional Product
All other locations to be quoted by 大满贯游戏平台 prior
SDAs: $30 per Product
Parts and Accessories: 15% of the Price
B. 大满贯游戏平台 that have been unpacked or opened but in a sellable, unused condition
MDAs: 15% of Price capped at $200 for the first Product plus $70 for each additional Product
SDAs: $30 per Product
Parts and Accessories: Unable to be returned
C. 大满贯游戏平台 that have been installed but not used and in a sellable, unused condition
MDAs: 50% of Price capped at $300 for the first Product plus $120 for each additional Product
SDAs: Unable to be returned
Parts and Accessories: Unable to be returned
D. 大满贯游戏平台 that have been installed and used, or if installation is not required, then used (大满贯游戏平台 is unable to sell these)
MDAs: 100% of the Price
SDAs: 100% of the Price
Parts and Accessories: Unable to be returned,
to be confirmed by 大满贯游戏平台 following its assessment of the Product’s condition, in which case 大满贯游戏平台 will refund to the Customer to the Customer’s original payment method the Price of the Product after deduction of the applicable restocking fee and any costs (including freight costs) incurred by 大满贯游戏平台.
Note, if after assessing the Product 大满贯游戏平台 determines that it is no resalable by 大满贯游戏平台 then the Customer will be afforded the opportunity to collect the Product as opposed to receiving no refund at all and 大满贯游戏平台 having to scrap the Product.
1.2 大满贯游戏平台 may at its own discretion consider requests to exchange a Product. Any exchange will be subject to 大满贯游戏平台’s prior written approval and the Customer paying the applicable restocking fee (as outlined in clause 1.1(d) above), transport costs and other charges specified by 大满贯游戏平台 prior to the exchange.
1.3 If a Customer wishes to return a Product (or seek any other remedy) for a reason related to their Consumer Rights, the Customer is requested to contact 大满贯游戏平台 before taking any steps in relation to the Product.
2. Wrongly Shipped
A claim for a wrongly shipped Product must be made within 48 hours of receipt of the Product. The Product must be in its original packaging.
3. Short Shipped
A claim for a short shipped Product must be made within 48 hours of receipt of the Product. You must provide proof of purchase i.e. the original order invoice number or packing slip number; and we must verify the connote or POD (proof of delivery) showing the short supply.
4. Over Shipped
A claim for over shipped 大满贯游戏平台 must be made within 48 hours of receipt of the 大满贯游戏平台. The 大满贯游戏平台 must be in the original packaging.
5. Damaged in Transit
We try to select and package 大满贯游戏平台 as well as possible to ensure that they arrive in good condition. However, if a Product arrives damaged, you must contact us within 48 hours of delivery to make your claim.
6. Order Cancellation
6.1 Order cancellations are subject to 大满贯游戏平台’s prior approval. You must call Customer Service on 1300 369 744 and provide us with your order number, order date and full details of the order that is being cancelled.
6.2 Order cancellations prior to picking are subject to an administration fee for MDAs and SDAs of $20 to be deducted from the value of the returned 大满贯游戏平台.
6.3 Order cancellations after picking but before delivery are subject to an administration and handling fee for MDAs and SDAs of $50 to be deducted from the value of the returned 大满贯游戏平台.
7. Pricing Claims
Please contact us within seven days of delivery and provide a copy of the 大满贯游戏平台 quote or details of the quoted price that states the price invoiced is incorrect.
8. No Limitation of Rights
8.1 Nothing contained in these Conditions excludes, restricts or modifies the application of any implied condition or warranty, the exercise of any right or remedy, or the imposition of any obligation, right or liability implied or conferred under the Australian Consumer Law, or any other statute, to the extent that doing so would contravene that statute or cause any part of these terms and conditions to be void.
8.2 To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on 大满贯游戏平台 are expressly excluded from these Conditions.
8.3 To the extent that the Australian Consumer Law permits 大满贯游戏平台 to limit its liability, then 大满贯游戏平台's liability will be limited to:
(a) in the case of services, the cost of supplying the services again or payment of the cost of having the services supplied again; or
(b) in the case of goods, replacing the goods, supplying equivalent goods or having the goods repaired, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.
9. To Contact Us
9.1 Please contact 大满贯游戏平台 Customer Service on 1300 369 744 if you wish to return a Product. Please ensure that you quote your order number.
9.2 If we approve the return of the Product:
(a) we will issue you a returns form; and
(b) you must return the Product, with the invoice (or packing slip number) and the properly completed returns form to us so that the Product can be identified and your requested return may be processed.
Effective: 17th August 2020